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Marketing Operations Central



Current SLAs - H2 2025

These times represent the maximum amount of days you can expect to receive your completed request back. These times are subject to change based upon request review.

Factors that can extend or disqualify a request can include but not limited to: Incompleteness of request, changes/additions to the request, etc. 

Please note that these times listed are Working/Business days. 


Item Number of Days (Up to)
Program/Campaign Code Creation 2
Program/Campaign Review 2
Full Program Build - Standard (All Copy Submitted) 5
Full Program Build - Non-Standard 10
        
List Import* 2
Single Opportunity Creation/Attribution
2
Multiple Opportunity Creation/Attribution (from List Import)
4
             
Data Request - List Pull/Build 3
Data Request - External List Pull 5
          
Issues/Bug Fixes TBD Upon Review
 
Reports/Dashboards TBD Upon Review


Please ensure you give adequate time for your request to be actioned and tested. We will always aim to improve on the above times, however you may experience delays on occasions when we are experiencing an above average workload. Thank you. 






*Please note that list imports are not loaded after 12PM local time on Fridays. They will be loaded the following morning of the next business day. 
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